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Privacy Policy

PRIVACY POLICY

Last Updated: November 4, 2025
Effective Date: November 4, 2025

StreamPros LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the LivePro platform and services (the "Service").

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

This Privacy Policy is designed to comply with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws worldwide.

1. INFORMATION WE COLLECT

We collect information that you provide directly, information we collect automatically, and information from third-party sources.

1.1 Information You Provide

Account Information:

  • Full name
  • Email address
  • Phone number
  • Business name
  • Billing address
  • Payment information (processed by Stripe; we do not store complete credit card numbers)

Business Data:

  • Customer names, addresses, emails, and phone numbers
  • Product inventory information (titles, descriptions, SKUs, pricing)
  • Sales transaction records (dates, amounts, payment methods)
  • Show and event information
  • Product photos and images you upload
  • Notes, tags, and custom fields you create

Communications:

  • Messages you send to our support team
  • Feedback, reviews, and survey responses
  • Email correspondence with us

1.2 Information We Collect Automatically

Usage Data:

  • IP address
  • Browser type and version
  • Device information (type, operating system, unique device identifiers)
  • Pages visited and features used
  • Time and date of access
  • Referring URLs and exit pages
  • Click-stream data and navigation patterns

Cookies and Tracking Technologies:

  • Session cookies for authentication
  • Persistent cookies for preferences and settings
  • Analytics cookies to understand usage patterns
  • Advertising cookies for targeted marketing
  • Web beacons, pixel tags, and similar technologies

Location Data:

  • General geographic location based on IP address
  • Precise location data (if you grant permission via mobile app)

Performance and Diagnostic Data:

  • Error reports and crash logs
  • Performance metrics and load times
  • Feature usage statistics

1.3 Information from Third-Party Sources

  • Payment Information: Transaction data from Stripe (payment processor)
  • Authentication Data: Login information if you use third-party authentication
  • Public Databases: Information available in public records
  • Business Partners: Data from integrated platforms or partners (with your consent)

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

2.1 To Provide and Maintain the Service

  • Create and manage your account
  • Process transactions and send transaction notifications
  • Provide customer support and respond to inquiries
  • Deliver features and functionality you request
  • Authenticate users and prevent fraud
  • Monitor and maintain Service performance
  • Send service-related announcements and updates

2.2 To Improve and Develop the Service

  • Analyze usage patterns and user behavior
  • Identify and fix bugs and technical issues
  • Test new features and functionality
  • Conduct research and development
  • Improve user experience and interface design
  • Optimize Service performance and reliability

2.3 For Analytics and Data Products

  • Create aggregated, anonymized, or de-identified data sets from user data
  • Develop market insights, trends, and benchmarks
  • Generate industry reports and analytics products
  • Sell, license, or distribute aggregated data to third parties
  • Create machine learning models and algorithms
  • Train artificial intelligence systems
  • Develop predictive analytics and business intelligence tools

2.4 For Marketing and Communications

  • Send promotional emails and marketing materials (with consent)
  • Personalize content and recommendations
  • Conduct surveys and request feedback
  • Promote new features, products, or services
  • Run contests, sweepstakes, or promotions

2.5 For Legal and Security Purposes

  • Comply with legal obligations and regulations
  • Enforce our Terms and Conditions and other policies
  • Detect, prevent, and address fraud and security issues
  • Protect the rights, property, or safety of StreamPros LLC, users, or others
  • Respond to legal requests and prevent harm
  • Resolve disputes and enforce agreements

2.6 For Business Purposes

  • Conduct internal business operations
  • Maintain business records and archives
  • Facilitate corporate transactions (mergers, acquisitions, asset sales)
  • Exercise and defend legal claims
  • Conduct audits and financial reporting

3. LEGAL BASIS FOR PROCESSING (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:

Contract Performance: Processing necessary to provide the Service under our Terms and Conditions

Legitimate Interests: Our legitimate business interests, including:

  • Improving and developing the Service
  • Marketing and analytics
  • Security and fraud prevention
  • Business operations and intelligence

Consent: Where you have provided explicit consent for specific processing activities (e.g., marketing communications, cookies)

Legal Obligations: Compliance with legal and regulatory requirements

You have the right to object to processing based on legitimate interests. See Section 10 for your rights.

4. HOW WE SHARE YOUR INFORMATION

We share your information in the following circumstances:

4.1 With Service Providers

We share data with third-party service providers who perform services on our behalf:

Infrastructure and Hosting:

  • Supabase: Database hosting, authentication, and storage
  • Vercel: Application hosting and deployment

Payment Processing:

  • Stripe: Payment processing and billing (Stripe stores payment card information; we do not)

Communications:

  • Resend: Email delivery and transactional emails

Monitoring and Analytics:

  • Sentry: Error tracking, performance monitoring, and diagnostics

Other Providers:

  • Cloud storage providers
  • Customer support tools
  • Analytics platforms

These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.

4.2 With Third Parties for Business Purposes

Aggregated and Anonymized Data:

We reserve the right to share, sell, license, or otherwise distribute aggregated, anonymized, or de-identified data with third parties for any lawful purpose, including:

  • Market research firms
  • Analytics companies
  • Industry analysts and consultants
  • Business partners and customers
  • Data brokers and data marketplaces

This data does not identify you personally and cannot be reverse-engineered to identify you.

Business Partners:

  • With your consent, we may share data with integrated platforms or partners

4.3 For Legal and Compliance Reasons

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

  • Comply with legal processes, court orders, or government requests
  • Enforce our Terms and Conditions or other agreements
  • Investigate or prevent fraud, security issues, or illegal activity
  • Protect the rights, property, or safety of StreamPros LLC, users, or the public
  • Respond to claims of rights violations

4.4 In Connection with Business Transactions

If StreamPros LLC is involved in a merger, acquisition, asset sale, bankruptcy, or other corporate transaction, your information may be transferred as part of that transaction. You will be notified of any change in ownership or control of your personal information.

4.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. DATA RETENTION

Active Accounts:

  • We retain your personal information for as long as your account is active or as needed to provide the Service
  • We retain business data as necessary for our legitimate business interests, legal obligations, and record-keeping requirements

Deleted Accounts:

  • When you delete your account, we will delete or anonymize your personal information, except where we are required or permitted by law to retain it
  • Deletion occurs promptly upon account closure, subject to:
    • Legal and regulatory retention requirements (e.g., tax, accounting, anti-money laundering laws)
    • Backup and disaster recovery systems (typically retained for 30-90 days)
    • Ongoing disputes, claims, or investigations

Aggregated and Anonymized Data:

  • We retain aggregated, anonymized, or de-identified data indefinitely and may use it for any lawful purpose without restriction

Backups:

  • Deleted data may persist in backup systems for a limited time (up to 90 days) before being permanently purged

6. DATA SECURITY

We implement industry-standard technical and organizational security measures to protect your information, including:

Technical Measures:

  • Encryption of data in transit (TLS/SSL)
  • Encryption of data at rest
  • Secure authentication and access controls
  • Regular security audits and penetration testing
  • Firewalls and intrusion detection systems
  • Secure software development practices

Organizational Measures:

  • Employee training on data protection and privacy
  • Strict access controls and least-privilege principles
  • Confidentiality agreements with employees and contractors
  • Incident response and breach notification procedures
  • Regular review and update of security policies

Third-Party Security:

  • We select reputable service providers with strong security practices
  • We require service providers to implement appropriate security measures
  • We conduct due diligence on service providers' security capabilities

Limitations: No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use the Service at your own risk.

Your Responsibility: You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • Using strong, unique passwords
  • Enabling two-factor authentication (if available)
  • Reporting suspected security breaches immediately

7. INTERNATIONAL DATA TRANSFERS

StreamPros LLC is based in the United States. Your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

For EEA, UK, and Swiss Users:

If you are located in the European Economic Area, United Kingdom, or Switzerland, your data may be transferred to countries that do not provide the same level of data protection as your home country.

We rely on the following mechanisms to lawfully transfer data:

  • Standard Contractual Clauses (SCCs): Approved by the European Commission
  • Adequacy Decisions: For transfers to countries deemed adequate by the European Commission
  • Your Consent: Where you have explicitly consented to the transfer

We take steps to ensure that your data receives an adequate level of protection wherever it is processed.

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve the Service.

8.2 Types of Cookies We Use

Essential Cookies:

  • Required for authentication and security
  • Enable core functionality
  • Cannot be disabled without affecting Service functionality

Performance Cookies:

  • Collect anonymous usage statistics
  • Help us understand how users interact with the Service
  • Identify errors and performance issues

Functional Cookies:

  • Remember your preferences and settings
  • Personalize your experience
  • Enable features you request

Advertising Cookies:

  • Deliver targeted advertisements
  • Track ad performance and conversions
  • Personalize marketing messages

8.3 Third-Party Cookies

We use third-party analytics and advertising services that may set cookies, including:

  • Google Analytics
  • Facebook Pixel
  • Other marketing and analytics platforms

8.4 Managing Cookies

You can control cookies through:

  • Browser Settings: Most browsers allow you to refuse or delete cookies
  • Cookie Consent Tool: Use our cookie preferences tool (if available)
  • Opt-Out Links: Use third-party opt-out mechanisms (e.g., Google Analytics Opt-out)

Disabling cookies may affect Service functionality and your user experience.

8.5 Do Not Track Signals

We do not currently respond to "Do Not Track" browser signals, as there is no industry standard for handling such signals.

9. THIRD-PARTY LINKS AND SERVICES

The Service may contain links to third-party websites, applications, or services that are not owned or controlled by StreamPros LLC.

We are not responsible for:

  • The privacy practices of third-party websites or services
  • The content or functionality of third-party platforms
  • Data collected by third parties

We encourage you to review the privacy policies of any third-party services you access through the Service.

10. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

10.1 Rights for All Users

Access and Correction:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information

Deletion:

  • Request deletion of your personal information (subject to legal and contractual obligations)

Opt-Out of Marketing:

  • Unsubscribe from promotional emails using the "unsubscribe" link
  • Opt out of marketing communications by contacting admin@live.pro

Data Portability:

  • Request a copy of your data in a structured, machine-readable format

10.2 Additional Rights for GDPR Users (EEA, UK, Switzerland)

Right to Object:

  • Object to processing based on legitimate interests
  • Object to direct marketing at any time

Right to Restriction:

  • Request restriction of processing in certain circumstances

Right to Withdraw Consent:

  • Withdraw consent for processing based on consent (does not affect prior processing)

Right to Lodge a Complaint:

  • File a complaint with your local data protection authority

10.3 Additional Rights for CCPA Users (California Residents)

Right to Know:

  • Request disclosure of personal information collected, used, or shared

Right to Delete:

  • Request deletion of personal information (subject to exceptions)

Right to Opt-Out of Sale:

  • Opt out of the "sale" of personal information (including sharing for targeted advertising)
  • Note: We do not sell personally identifiable information, but we may share aggregated/anonymized data

Right to Non-Discrimination:

  • Exercise your privacy rights without discrimination

Authorized Agents:

  • Designate an authorized agent to make requests on your behalf

10.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: admin@live.pro
Subject Line: Privacy Rights Request

In your request, please:

  • Clearly describe the right you wish to exercise
  • Provide sufficient information to verify your identity
  • Include your account email address

Response Time:

  • We will respond to verified requests within 30 days (GDPR/CCPA requirements)
  • We may request additional information to verify your identity
  • We may deny requests that are excessive, unfounded, or legally prohibited

No Fee:

  • We do not charge a fee for most requests
  • We may charge a reasonable fee for excessive or repetitive requests

11. CHILDREN'S PRIVACY

11.1 No Age Restriction

LivePro does not impose a minimum age requirement for use of the Service. However, users are responsible for complying with all applicable age restrictions and laws in their jurisdiction.

11.2 Parental Responsibility

If you are a parent or guardian and believe your child has provided personal information to us, please contact us at admin@live.pro, and we will delete such information.

11.3 Compliance with Local Laws

Users under the age of majority in their jurisdiction must have parental or guardian consent to use the Service. By using the Service, you represent that you have obtained any necessary consents.

11.4 COPPA Compliance (U.S.)

If we become aware that we have collected personal information from a child under 13 in the United States without verifiable parental consent, we will delete that information promptly.

12. CALIFORNIA PRIVACY DISCLOSURES

12.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

  • Identifiers (names, email, phone, IP address)
  • Commercial information (transaction history, purchase records)
  • Internet activity (browsing history, usage data)
  • Geolocation data
  • Professional information (business name, industry)
  • Inferences (preferences, behavior predictions)

12.2 Sources of Personal Information

We collect personal information from:

  • Directly from you (account registration, data entry)
  • Automatically (cookies, usage data)
  • Third parties (payment processors, analytics providers)

12.3 Business Purposes for Collection

We use personal information for:

  • Providing and maintaining the Service
  • Analytics and improvement
  • Marketing and communications
  • Security and fraud prevention
  • Legal compliance

12.4 Sharing and "Sale" of Personal Information

  • We share personal information with service providers as described in Section 4
  • We do not sell personally identifiable information
  • We may share aggregated/anonymized data, which may constitute a "sale" under CCPA
  • You can opt out of such sharing by contacting admin@live.pro

12.5 California "Shine the Light" Law

California residents may request information about our disclosure of personal information to third parties for direct marketing purposes. Contact admin@live.pro for such requests.

13. NEVADA PRIVACY RIGHTS

Nevada residents have the right to opt out of the sale of certain personal information. We do not currently sell personally identifiable information as defined under Nevada law. If you have questions, contact admin@live.pro.

14. CHANGES TO THIS PRIVACY POLICY

14.1 Right to Modify

We reserve the right to update, modify, or replace this Privacy Policy at any time.

14.2 Notice of Changes

When we make changes, we will:

  • Update the "Last Updated" date at the top of this Privacy Policy
  • Post the updated Privacy Policy on our website and in the Service
  • Notify you via email or in-app notification for material changes

14.3 Acceptance of Changes

Your continued use of the Service after changes become effective constitutes your acceptance of the modified Privacy Policy.

14.4 Material Changes

For material changes that significantly affect your rights or how we use your data, we will provide at least 30 days' notice before the changes take effect.

15. DATA PROTECTION OFFICER (DPO)

For questions or concerns about data protection and privacy, you may contact our privacy team:

Privacy Contact: admin@live.pro

While we do not currently have a dedicated Data Protection Officer, our administrative team is responsible for overseeing privacy compliance and responding to privacy inquiries.

16. CONTACT INFORMATION

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

StreamPros LLC
Email: admin@live.pro
Website: https://live.pro

For Privacy Rights Requests:
Email: admin@live.pro
Subject: Privacy Rights Request

For GDPR Inquiries:
Email: admin@live.pro
Subject: GDPR Request

For CCPA Inquiries:
Email: admin@live.pro
Subject: CCPA Request

We will respond to all legitimate requests within the timeframes required by applicable law (typically 30 days).

17. SPECIFIC DISCLOSURES

17.1 Data Controller

For the purposes of GDPR and other data protection laws, StreamPros LLC is the data controller responsible for your personal information.

17.2 Data Processors

Our third-party service providers (Supabase, Stripe, Resend, Vercel, Sentry) act as data processors and process data on our behalf under contractual obligations.

17.3 Automated Decision-Making

We may use automated systems for:

  • Fraud detection and prevention
  • Personalization and recommendations
  • Analytics and insights

These systems do not make decisions that significantly affect you without human oversight.

17.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information (e.g., health data, biometric data, precise geolocation without consent). If you provide such information, you consent to its processing for the purposes described in this Privacy Policy.

18. YOUR CALIFORNIA PRIVACY RIGHTS - ADDITIONAL DETAILS

Notice at Collection:

At the time of collection, we collect the following categories of personal information:

  • Identifiers and contact information
  • Commercial information
  • Internet/network activity
  • Geolocation data

Use and Sharing:

We use and share this information as described in Sections 2, 3, and 4 of this Privacy Policy.

Retention:

We retain personal information as described in Section 5.

Right to Opt-Out:

To opt out of the sharing of aggregated/anonymized data that may constitute a "sale," contact admin@live.pro with "CCPA Opt-Out" in the subject line.

19. EUROPEAN REPRESENTATIVE (If Applicable)

If required by GDPR, we will appoint a representative in the European Union. Contact information will be provided here when applicable.

20. ACCESSIBILITY

We are committed to making this Privacy Policy accessible. If you have difficulty accessing this Privacy Policy or need it in an alternative format, please contact admin@live.pro.

21. ACKNOWLEDGMENT

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO THE COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS DESCRIBED HEREIN.

IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICE.

Copyright © 2025 StreamPros LLC. All rights reserved.